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LiveChat Review

Posted on  22 FEB 2020

LiveChat

LiveChat Review 

Livechat – the 1st best live chat software is having around 30000 users all over the world to get their queries solved. Giant companies like PayPal, IKEA, and Adobe rely on their service, and they are doing so for the right reasons, which will be understood later in livechat review.

In contrary to the FAQ support and email, incorporating livechat caters users with direct and live experience.

What else? Read on this livechat review.

Swifter support leads to greater satisfaction, improved trust and boost in sales. Indeed you could always offer telephone support, though chat support offers its distinctive benefits, as found live( livechat review) which is less likely to be the case with telephone support.

At present, there is a provision of linking Facebook messenger with this best live chat software.

The benefit this best live chat software serves is your agent doesn’t require a Facebook account. You won’t miss any messages since you can manage everything from one place. Other social media platforms like Instagram, Twitter and WhatsApp aren’t supported.

But it can be voted to get included in the future. The features provide by is covered in this livechat review.

LiveChat Features Review

Several outstanding features which make it best live chat software are as follow:

Livechat Features review - Best Live Chat Softwere 2020

Customer web application

  • Notification when an agent responds
  • Get a call back from the agent
  • Save the chat log to a local drive
  • Send the chat log to a local drive
  • Analyze the service of agent and filling of survey
  • Print the chat log
  • Chat with browser or mobile

Agent application

  • Proactively absorb your customer to chat
  • Browse history with specific customer
  • Transfer customer to a different agent
  • Talk with a non-utilized customer in real-time
  • Spell corrections in real-time using custom dictionaries
  • Supervise chats, livechat review
  • Manage customer's desktop with remote functionality
  • Whisper to other agents and assistance from sales procedure

Livechat Features review 2 - Best Live Chat Softwere 2020

Customization

  • Chat window with company logo
  • Customize pre-chat and post-chat survey
  • Integrate livechat software with CRM software
  • Pick your choice from the templates
  • Access to theme generator
  • Uploading of chat buttons, standard invitations, and personal invitations
  • Share mutual canned responses

Stats and analysis

  • Availability of agents
  • The average speed of answer, answer waiting time
  • Google analytics integration
  • Chat surveys, pre, and pro
  • Average talk time, chat traffic density

Web monitoring

  • Seeing visitor's status
  • Monitor keyword visitors entering in search engines
  • Install code of monitoring
  • Check notifications of naïve visitors
  • Check browser, language
  • Real-time monitoring of users
  • Check referrers
  • Monitor visit history

Customer Support

If you were to take our opinion after reading through livechat reviews, it’s not very complicated to comprehend the product. Once you have implemented it to your site.

Though support is something we always sought after, as we might expect, there is a livechat; it also includes phone and mail support.

The premium plan enterprise comprises of some exclusive features like product training for agents along with legal assistance and account manager.

Though livechat can be used in multiple languages, it provides support in the English language. Such sincere support makes it the best live chat software.

For that matter, you don’t require high line or complicated setup, since you are working on screen, livechat facilitates you with sharing images, links, and videos. As it’s popularly stated: a picture means a thousand words.

A large number of people are using this tool for years and they just say one thing and that is it is the best live chat software.

we would like to clear one thing to you in this LiveChat Review and which is, without providing a proper satisfaction to your customers, you can’t gain their trust.

the services that you are providing, they can easily get from any other brand but the thing that creates a difference is “customer support”.

    LiveChat Pricing Review

    Well, it’s a bitter truth that pricing is crucial while making important business decisions. Which could be known by you only that how much is much (money). while livechat review we came to know that livechat offers for packages, namely: starter, team, enterprise, and business( most sought after)

    Among all, the starter is cheapest, which costs approximately 16$ per month and billed yearly, whereas a business plan is priced at 50$ monthly.

    we are in no position in this livechat review to proclaim as to what is most suitable, as it’s an utterly individualistic choice. Any universal claim in this is quite analogous to lie, as every business is different and so do their demands. Instead, a better way would be to make an in-depth strategy and forecast the profitably post adopting this best live chat software.

    A 30-day free trial is also offered by livechat. You can go through the details at once and can opt for the most appropriate one.

    Livechat Pricing review - Best Live Chat Softwere 2020

    The details of the packages are given below:

    1. Starter ($16 per month)
    • Ideal for offices and small businesses
    • Unlimited agent accounts
    • Data security basic customization
    1. Team plan ( $33 per month)
    • Fitting for a full-time support team
    • Unlimited agent accounts
    • Non-restricted chat history
    • Ticketing system
    • Multiple branding
    • Agent groups
    • Data security
    1. Business plan 
    • Unlimited chat history
    • Full chat customization
    • Data Security
    • Ticketing system.
    • Advanced reporting
    • Multiple branding
    • Staffing prediction
    • Work scheduler
    1. Enterprise plan
    • Unlimited agent accounts
    • Ticketing system
    • Data security
    • Staffing prediction
    • Work scheduler
    • Security assistance
    • Software engineer support

    The best thing is that you don’t need any credit card details to be entered for your first 30 day trial. It’s amazing as you get to understand the product without paying a penny for it, which is not a service offered by such other products as finding out by our livechat review.

    Installing it is no rocket science, it’s as easy as reciting ABC, open the account and. Follow instructions. It could be done via a WordPress plugin. Alternatively, it could be accomplished via a Google tag manager or manually.

    Pros and Cons – LiveChat Review

    Pros

    Lesser expenses

    Support through is used very much. And used for many years to come. The biggest issue faced with this type of support is cost, particularly when you go worldwide, as you can understand by this livechat review. The subscription of this best live chat software costs tens of dollars a month. In all, the total monthly expense of livechat support is on the lower side to email and social media, comparatively.

    Escalated loyalty

    Several studies reveal, and so does our livechat review, that livechat has the highest level of satisfaction. It’s fairly simple to use, faster and user-friendly. For many, it’s the most convenient support option.

    Knowing customer’s problems

    It serves with a great advantage, which is often overlooked. It highlights the weak point of business. One can improvise on that front by paying attention to those pain points as our livechat review know yours.

    Other than an analytics report, you also get a strategic overview of customer expectations.

    Effective use of support

    A well-experienced agent can deal with fewer leads or customers simultaneously without much issue. You don’t require a large pool of experts.

    Sales boost 

    A significant number of companies utilizing livechat after rendering to livechat reviews have succeeded in growing their sales most loved customer support and best live chat software. Implementing this software conveys your care about the customers.

      Cons

      While livechat review we figured out they aren’t many of them.

      It does not fit all.

      Those who are not pro-tech-savvy might not like it, while others don’t know how to use it at all. These are the ones who prefer to make a call or send an email.

      Mobile unfriendliness

      Its features aren’t supported by each device. Also, it seems inconvenient to type the whole story to get assistance sooner a phone call seems compelling. Through this livechat, the review recommends it for most phones.

      Time zone problem

      Well, they don’t feel for the time zone difference; what they need is instant support, which is not possible due to time zone variance.

        Conclusion

        Livechat – the best live chat software is the product we enjoyed here in livechat review. It works fantastically and is fun to use. We also noticed an escalation in livechat requests as compared to other tools while using a livechat tool.

        Though the same set up being used every time. The standout features which put them ranks ahead then their competition is their ticketing system.

        Offline messages can go directly into the channels and can be dealt with efficiently by a team with different statuses( solved, pending, open).

        Though it’s not cheapest among the all available, we would like to claim that it’s the best live chat software. The support they cater is of the paramount quality, and we are afraid of repeating that, but the user experience with this software is sublime.

        By reading through this livechat review, you must have understood how mesmerized you will be after using this livechat tool.

        We hope you liked this livechat review.

          Pros
          N

          Lesser expenses

          N

          Escalated loyalty

          N

          Knowing customer’s problems

          N

          Effective use of support

          N

          Sales boost

          Cons
          M

          It does not fit all

          M

          Mobile unfriendliness

          M

          Time zone problem

          LiveChat

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